A ticketing system is the most popular channel of communication that hosting companies offer to their clients. It’s typically part of the billing account and is the best way to solve an issue that requires some time to investigate or that needs to be forwarded to a server administrator. In this way, all replies given by either party will be stored in one and the same place in the event that somebody else needs to work on the issue in question and the information already exchanged in the ticket will be available to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it is separate from the hosting Control Panel, which means that you will need to sign in and out of at least 2 accounts to complete some procedure or to reach the hosting company’s help desk support team. If you desire to manage a number of domains and each one of them is hosted in a different account, you’ll need to use an even larger number of accounts simultaneously. Plus, it could take a substantial span of time for the hosting provider to reply to your ticket requests.

Integrated Ticketing System in Hosting

Our hosting come with an integrated support ticket system, which is an indivisible part of our in-house developed Hepsia hosting Control Panel. In stark contrast with other comparable tools, Hepsia permits you to manage everything related to the web hosting service itself in the same location – invoices, website files, emails, trouble tickets, etc., eliminating the necessity to sign in and out of different admin consoles. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can send a ticket with just several mouse clicks without needing to log out of your Control Panel. In the meantime, you may select a category and our system will offer you a variety of educational articles, which will provide you with more info and which may help you solve any particular issue even before you submit a ticket. We guarantee a support ticket response time of maximum sixty minutes, even in case it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it more convenient to manage everything from one single location, which is the reason why we have integrated a ticketing system into the in-house built Hepsia Control Panel, which comes with every semi-dedicated server account. This will enable you to manage the communication with our client service staff together with your hosted content, which goes to say that you won’t have to remember one more login name for a different interface. You will be able to submit a new ticket or to track the status of an old one with no more than several clicks whilst you’re browsing the content hosted in your account. Plus, you can search through older tickets using a clever search option or check applicable help articles, which contain solutions to common difficulties. The integrated trouble ticket system is strictly monitored 24-7-365 with the maximum response time being only sixty minutes, so there will always be somebody to help you out.