If you ever experience a problem with your website and are unable to rectify it, ask the web hosting company’s support team to assist you to bring the site back online. A prompt solution would be the most favorable scenario, but a lot of hosting companies reply within twenty four hours and even more, particularly if you are dealing with a reseller. Even if your problem can be fixed without much effort, your site may not work properly or it may not be accessible whatsoever for a prolonged period, so you may lose potential customers because it is extremely unlikely that anyone will eagerly revisit a faulty site. Speaking of which, you need to make sure not only that you can get in touch with your hosting provider, but also that they can answer and help you in a timely manner. If a software application update does not go smoothly or you delete something by chance, for example, the site should be fixed speedily so as to prevent elongated inaccessibility.

One-Hour Response Guarantee in Hosting

Our guaranteed max reaction time for any support ticket that you submit or any email that you send is only one hour, even in case you contact us on weekends and national holidays. Whatever the essence of your enquiry or problem might be, we will help you out right away and will supply you with the needed info to fix any problem with your websites. The actual response time normally doesn’t exceed fifteen to twenty minutes, which implies that you can just forget about waiting around for hours on end to get an issue solved or what is even worse than that – waiting one whole day only to obtain a response that more information is necessary whilst nothing is resolved. We will offer you assistance in an instant simply because we realize precisely how valuable time can be in the dynamic Internet era. The one-hour response guarantee is valid for any technical or billing enquiry that you might have connected to our hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from our company, you can take full advantage of our mega-fast support services. You’ll get an answer to any support ticket opened from the web hosting Control Panel or e-mail sent to our tech and customer support staff in no more than an hour. The response time is guaranteed and it’s valid irrespective of the issue – billing or technical. It often takes considerably less time to examine and eliminate a problem. We’ll supply you with more info if the solution involves something that should be done on your end. In case you get in touch with us during national holidays or weekends, the response time will be absolutely the same and due to the fact that our support team is available to you 24-7-365, you will get prompt assistance for any general, technical or billing issue irrespective of the hour.