One-Hour Response Guarantee in Hosting
Our guaranteed max reaction time for any support ticket that you submit or any email that you send is only one hour, even in case you contact us on weekends and national holidays. Whatever the essence of your enquiry or problem might be, we will help you out right away and will supply you with the needed info to fix any problem with your websites. The actual response time normally doesn’t exceed fifteen to twenty minutes, which implies that you can just forget about waiting around for hours on end to get an issue solved or what is even worse than that – waiting one whole day only to obtain a response that more information is necessary whilst nothing is resolved. We will offer you assistance in an instant simply because we realize precisely how valuable time can be in the dynamic Internet era. The one-hour response guarantee is valid for any technical or billing enquiry that you might have connected to our hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from our company, you can take full advantage of our mega-fast support services. You’ll get an answer to any support ticket opened from the web hosting Control Panel or e-mail sent to our tech and customer support staff in no more than an hour. The response time is guaranteed and it’s valid irrespective of the issue – billing or technical. It often takes considerably less time to examine and eliminate a problem. We’ll supply you with more info if the solution involves something that should be done on your end. In case you get in touch with us during national holidays or weekends, the response time will be absolutely the same and due to the fact that our support team is available to you 24-7-365, you will get prompt assistance for any general, technical or billing issue irrespective of the hour.