Despite the fact that this isn't the most importantfactor to identify a reliable hosting supplier from a bad one or a reseller from a real supplier, being able to call and consult with a live person is a sign that you aren't working with a one-person service provider and that you will be able to get in touch with somebody whenever you need help. The phone support for hosting services may vary from general to expert, thus the problems which can be resolved with a call differ based on the supplier. Generally, these issues are more basic and feature billing or first level tech issues since more difficult matters often need a support ticket where both you and the sysadmins can track what is going on with a given issue. However, having the option to call your supplier can save you lots of time and efforts for the numerous tiny problems which will eventually show up at the time you manage your web hosting account.

Phone Support in Hosting

If you choose to get one of our hosting, you can get in touch with our customer support team over the phone for 14 hours a day. We will help you choose the proper plan for your web sites as we realize that it's better to discuss such matters with a live person. In case you already have an account, we will help you with all your sales/billing questions and general issues, even with some technical situations that do not need too much time or escalation to an administrator as it is more convenient to open a support ticket for time-consuming matters in order to have all the correspondence in a single place. We now have telephone numbers in the United States, the UK and Australia, so you are able to call the one you prefer and talk to our agents.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server plans that we supply feature live phone support for fourteen hours a day. In case you wonder which package is suitable for your sites, you would like to learn more about a plan's specs or you need any other type of info about our solutions, you're able to call any of the local telephone numbers that we have in the United States of America, Great Britain and Australia and our support agents will assist you. If you currently have an account, you are able to get in touch with us about general and sales matters, although we're often able to help with many technical issues as well. For strictly tech issues you'll need to employ our integrated ticketing system where the correspondence between you and our technical support crew will be in one place, which is the better option when the problem can take more time to be dealt with or it needs to be escalated to our system administrators.