The accessibility to the customer and tech support that a hosting company provides can tell you a lot about the services they supply as well. In case you are allowed to use just e-mail messages and tickets, you have most probably discovered a reseller and not the hosting provider. When this is the case, you'll probably have to wait for a couple of days to get a problem resolved since your reseller may not be checking their communication regularly or they may have to consult with the real website hosting company for extra help. When the provider provides you with various ways of communication with fast response time available anytime, they are almost certainly the top provider, not just a reseller. So you'll receive timely assistance and high quality support since they will have immediate access to the servers where your account is. Whatever the problem - technical or sales, it's generally much better to be able to communicate with your web hosting company directly by using your favourite way of communication.

24/7 Customer Support in Hosting

Our hosting offer you 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring for our web hosting services well before you make a purchase or you are a current customer and you have a question or some problem, you're able to contact us at any time, including holidays and weekends. We have numerous channels to get in touch with us - a couple of telephone lines globally for your convenience and live chat support for pre-sales, billing and general questions; e-mail messages and support tickets for more complex issues or any issues that need extra time to analyze and deal with. Unlike a number of other website hosting providers, our trouble tickets feature a warranted max reply time of only one hour, thus no matter what your issue is, it'll be resolved on time and you will not waste days so as to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

We're aware how important it is to get quick help, especially if your web site is not functioning effectively for some reason. All our semi-dedicated hosting include 24/7 customer and tech support, consequently in case anything comes up, you can use plenty of methods to let us know - phone line with several local numbers around the globe, live chat, e-mail messages and support tickets. The first two methods are for pre-sales, billing and common matters, so if you do not have an account yet, for example, you're able to get extra information about our solutions, or we will assist you with less complex tech problems. The other two options are for strictly technical problems or everything which is more time-consuming since it's quicker to track the conversation between you and our technical support team. The warranted maximum response time for them is only an hour, the regular one - 15-20 minutes, therefore you won't need to wait for an entire day so as to get assistance like you may have to do with other providers.

24/7 Customer Support in VPS Web Hosting

When you use our Linux VPS web hosting, you will not ever need to wait for more than 1 hour so as to receive help for any type of situation that you may experience with the server or the software which comes pre-installed with it. We warrant this short response time for all support tickets that you open through your billing Control Panel or email messages that you send to our technical support crew. In addition, we have local telephone numbers in a number of countries globally plus a live chat service where we'll assist you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 through the various means of communication, so regardless what your question or problem is, there'll always be someone to help you out in a timely manner. When you need assistance with third-party software, which you cannot install or which gives you troubles, you'll be able to benefit from the Managed Services upgrade package that we provide with all VPS plans.

24/7 Customer Support in Dedicated Servers Hosting

We know how important it is to have timely support in general, let alone if you operate a whole server, so each and every dedicated server that we supply features 24/7 support with one-hour answer time warranty regardless of the matter. This service is totally free for any kind of problems with your server or the software that was installed from our administrators during the setup, therefore you can get in touch with us as many times as you need, even during holidays. You could either open a ticket from your billing area or you could send an email, and the actual response time for either of these rarely surpasses thirty minutes since we have admins available twenty-four-seven. If you need general information about our servers or you have some billing question/issue, you may also call one of the local phone numbers that we have on as many as 3 different continents or you may take advantage of our live chat service and consult with a representative online. For third-party software support, we provide a Managed Services upgrade, that you are able to include to your server plan from the billing Control Panel.