Client Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Guarantee

  • All your help requests will be attended to in no more than 60 minutes after the trouble ticket or email has been submitted. If your issue calls for further assistance from a server admin, we will forward the trouble ticket or the e–mail to the person in charge, without delay then leave a comment to let you know that more time will be required for reaching a solution. If you order the Optional Managed Services package, all of the server administration services included there will be executed whenever you prefer.

  • Top quality support service

  • An Exceptional Customer Care Service

  • We’ll be online for you twenty–four–seven to answer any enquiries that you may have about our Control Panel and any of the applications that we have installed for your convenience on the dedicated web hosting server. If you also require help handling server management tasks, take a look at our Optional Managed Services package, which includes backup hard drive space, Operating System updates every week, server monitoring and rebooting services, plus troubleshooting and software installation services.

  • Intuitive help center

  • A User–Friendly Help Area

  • We have provided our Control Panel with a fully detailed knowledge base, which includes exhaustive explanations of its features and functions. Additionally, we have prepared exhaustive video tutorials that will further show you how to perform a particular operation or resolve a regularly experienced issue. All the educational articles and the tutorial videos are readily accessible from each Control Panel section through the Help and Videos buttons in the top right corner.