Support and Help Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Response Guarantee

  • Our customer support staff is available 24/7 to take care of all of your support tickets. Each ticket you submit to us will be resolved within no more than sixty minutes. If your situation demands some help from an admin, we are going to send the ticket to the technician in charge and will notify you that the case is being taken care of.

  • Top quality support service

  • Top–class Tech Help Service

  • We’ll be on–line for you round the clock to provide help and technical support as well as to help you with any issue that you may have when working with your virtual server. We’re able to support all installed in advance software, such as your Operating System, server admin panel (with respect to the VPS type) and the Control Panel designed completely by our company.

  • Intuitive help center

  • A Descriptive Help Section

  • An exhaustive and constantly updated knowledge base is included in our custom–built Control Panel. It includes quick tips about how to perform all the general web site managing duties. The Help area includes descriptive how to content articles and step by step video tutorials. You can open the Help area by clicking on the Help or Video buttons in the upper right corner of each Control Panel section.